The Journal of Emergency Medicine
Volume 32, Issue 2 , Pages 131-135 , February 2007

Diagnosis and satisfaction scores in emergency department patients who return a mailed survey

Presented at the American College of Emergency Physicians Research Forum, Chicago, Illinois, October, 2001.

  • Gregory D. Smith, MPH

      Affiliations

    • UMDNJ-Robert Wood Johnson Medical School, New Brunswick, New Jersey
    • ,
  • Jeffrey H. Luk, MD

      Affiliations

    • Morristown Memorial Hospital Residency in Emergency Medicine, Morristown, New Jersey
    • ,
  • Dennis G. Cochrane, MD

      Affiliations

    • Morristown Memorial Hospital Residency in Emergency Medicine, Morristown, New Jersey
    • ,
  • John R. Allegra, MD, PHD

      Affiliations

    • Morristown Memorial Hospital Residency in Emergency Medicine, Morristown, New Jersey
    • ,
  • Barnet Eskin, MD, PHD

      Affiliations

    • Morristown Memorial Hospital Residency in Emergency Medicine, Morristown, New Jersey
    • Corresponding Author InformationReprint Address: Barnet Eskin, md, phd, Department Of Emergency Medicine, Morristown Memorial Hospital, 100 Madison Avenue, Morristown, NJ 07962-1956
    • ,
  • Ronald P. Cody, EDD

      Affiliations

    • UMDNJ-Robert Wood Johnson Medical School, New Brunswick, New Jersey
    • ,
  • William Dalsey, MD

      Affiliations

    • UMDNJ-Robert Wood Johnson Medical School, New Brunswick, New Jersey

Received 6 April 2005 ,Revised 22 December 2005 ,Accepted 15 May 2006.

References 

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  2. Bursch B, Beezy J, Shaw R. Emergency department satisfaction: what matters most?. Ann Emerg Med. 1993;22:586–591
  3. Thompson DA, Yarnold PR. Relating patient satisfaction to waiting time perceptions and expectations: the disconfirmation paradigm. Acad Emerg Med. 1995;2:1057–1062
  4. Thompson DA, Yarnold PR, Williams DR, et al. Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Ann Emerg Med. 1996;28:657–665
  5. Hall MF, Press I. Keys to patient satisfaction in the emergency department: results of a multiple facility study. Hosp Health Serv Adm. 1996;41:515–532
  6. Rhee KJ, Bird J. Perceptions and satisfaction with emergency department care. J Emerg Med. 1996;14:679–683
  7. Press I, Ganey RF. The mailout questionnaire as the practical method of choice in patient satisfaction monitoring. J Health Care Mark. 1989;9:67–68
  8. Krishel S, Baraff LJ. Effect of emergency department information on patient satisfaction. Ann Emerg Med. 1993;22:568–572
  9. Boudreaux ED, Ary RD, Mandry CV, et al. Determinants of patient satisfaction in a large, municipal ED: the role of demographic variables, visit characteristics, and patient perceptions. Am J Emerg Med. 2000;18:394–400
  10. Hansagi H, Carlsson B, Brismar B. The urgency of care need and patient satisfaction at a hospital emergency department. Health Care Manage Rev. 1992;17:71–75
  11. Pearl DK, Fairley D. Testing for the potential for nonresponse bias in sample surveys. Public Opin Q. 1985;49:553–560
  12. Visser PS, Krosnick JA, Marquette J, Curtain M. Mail surveys for election forecasting? (An evaluation of the Columbus Dispatch poll). Public Opin Q. 1996;60:181–227
  13. Hall M. Patient satisfaction or acquiescence? (Comparing mail and telephone survey results). J Health Care Mark. 1995;15:54–61
  14. Filion FL. Estimating bias due to nonresponse in mail surveys. Public Opin Q. 1975;39:482–492
  15. Walker A, Restuccia J. Obtaining information on patient satisfaction with hospital care: mail versus telephone. Health Serv Res. 1984;3:291–306
  16. Ware JE. Data collection methods. Med Outcomes Trust Bull. 1994;3:2

 Original Contributions is coordinated by John Marx, md, of Carolinas Medical Center, Charlotte, North Carolina

PII: S0736-4679(06)00649-4

doi: 10.1016/j.jemermed.2006.05.039

The Journal of Emergency Medicine
Volume 32, Issue 2 , Pages 131-135 , February 2007

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