There are few studies of the impact of a triage system on the overall performance of an emergency department (ED). The validity of individual triage systems and their ability to predict patient outcome has been reported, but the effect on the overall ED performance is not as well studied. We wanted to measure performance indicators to assess the impact of two different triage systems on the performance of one ED. In 2007, Manchester Triage System (MTS) was used, and in 2008 Adaptive Process Triage (ADAPT) was implemented and used. The aim of this study was to assess changes in ED quality expressed as performance indicators after the switch of one triage system to another.
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© 2011 Published by Elsevier Inc.